Q: How long does it take, from start to finish, to go through the whole design and manufacturing process?
A: That will depend how much of an idea you already have about the design of your project and how complex it is. Typically, it takes about one month for most projects.
Q: Do you cut stones?
A: We do not cut stones. However, we are connected with very experienced and trusted cutters for diamonds and almost any precious and semi-precious stones on the market that need repairing.
Q: What types of jewelry can you make?
A: We can make rings, necklaces, pendants, bracelets, earrings, etc. If you can imagine it, then we'll try it.
Q: : Do you string pearls?
A: Yes. We provide stringing services for nearly all types of stringed jewelry (single and multi-strand) to include pearls, beads, crystals, etc.
Q: Do you buy old or scrap jewelry?
A: Sorry, we do not buy old jewelry, scrap gold, or stones.
Q: Can you melt down scrap gold supplied by the customer to be used toward making a piece?
A: It isn't an encouraged practice due to the fact that you never quite know if a given piece of scrap metal is properly stamped with the correct karatage (e.g. 14K, 18K, etc.) or if there is gold solder mixed in that could affect the integrity of the cast metal. However, we have, on occasion, used scrap gold from a sentimental piece and incorporated it into the new piece to give it extra meaning. This must be done with care and there always has to be about 50% "new" gold mixed in with the scrap gold to ensure a quality cast. There is no guarantee that this can be done in every instance as each situation is judged on its' own merits and a determination is made during the initial consultation.
Q: Do you do appraisals?
A: Yes, we have very detailed appraisals performed by a certified Graduate Gemologist certified by the Gemological Institute of America.
Q: Do you provide any warrantees/guarantees on your work?
A: Please see the appropriate section under "Our Warranties" for details.
Q: What types of payment do you accept?
A: We accept cash, most major credit cards (VISA, MasterCard, Discover), personal checks, money orders, and certified checks. We reserve the right to hold personal checks until funds are verified before any work can begin.
Q: Can you create corporate jewelry?
A: We certainly can. Business award jewelry, school class rings, etc. - just about anything.
Q: Do you handle "rush" orders?
A: Please call us to discuss your situation. We promise to do everything we can to meet your timeline. It depends on how fast you need the item, the complexity, and the workload at that time. There may be other orders due that take precedence. If we accept a rush order, then it may be subject to an additional charge.